Payment, Shipping, and Returns
What are your payment options?
We accept Paypal through which you can pay with MasterCard, Visa, Discover, American Express, debit cards, and eChecks. We also accept regular checks and money orders. Shipment will be held until your check clears. To arrange payment by check or money order, please email or call with your order.
Do you ship internationally?
Yes. As of 2013, shipping internationally is $11.00 for USPS First Class International, which can take between two to five weeks to arrive. USPS Priority International shipping starts at $25.00 and is estimated to arrive within two weeks.
While we do our best to make sure that your package gets to you, we cannot guarantee that your country’s postal service and/or customs office will complete the delivery of your package to you. Once the package leaves our hands we are not responsible for loss or theft of the package in transit.
Domestic shipping for website, Etsy.com, and eBay orders
Standard First Class domestic shipping for purchases through this website:
|Shopping Cart Subtotal||Shipping|
|$0.01 – $19.99||free|
|$20.00 – $99.99||$4.00|
|$100.00 – $199.99||$5.00|
|$200.00 – $499.99||$6.00|
|$500.00 and up||free|
Need it fast? USPS 2-Day Express Mail will get it there by 3pm the second day for $25.00.
Returns & Repair
Cyndia stands behind the fine craftsmanship of her jewelry. All jewelry is guaranteed against manufacturer’s defects for a period of one year from the date of purchase from Cyndia at Black Water Siren Studio or an authorized distributor or gallery. We guarantee that our products will be “as stated”. All products have been checked for quality before the product is shipped to you. If you are not happy for any reason, we accept returns of unused, undamaged merchandise for a full refund within seven days of receipt provided the merchandise is accompanied by your original blackwatersiren.com receipt. We guarantee the craftsmanship and materials used in our work. All jewelry is inspected before shipment for any defect in workmanship. Should you receive your order in less than satisfactory condition, please return any damaged merchandise within seven days of receipt for repair or replacement.
If you lose or damage a mate to a pair of earrings, we will replace it for a small charge. Please send the remaining earring, and all broken parts if possible, back to us for reconstruction.
Returning Standard Items
Any stock, standard, limited edition, advertised one of a kind, or non-commissioned item may be returned for refund, credit or exchange within seven days of date received as long as the item is in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stones are unscratched and unmarred. Call before returning the item to obtain a return authorization number, otherwise the package cannot be accepted. Original shipping charges and credit card fees (if any) are not refundable on returns (unless the item was damaged in its original shipment to you).
Any standard item that is customized (ring sizing, adding stones, etc.) is not returnable for refund (unless it was damaged in shipping), but may be returned for full credit or exchange.
We are not responsible for items once they leave our hands. We are not responsible for packages that have become lost in the mail or missing packages where tracking shows the package has been delivered. We do not refund payments that were made more than thirty (30) days prior to today’s date.
Returning Custom Work
Jewelry that is created as a custom design on a commission basis is not returnable unless the item you receive arrives damaged. Our guarantee is that the piece will match the final design you approved including the dimensions of the piece, the stones and metals used.
If you have any questions about ordering a custom designed piece, please contact us. We will be happy to answer your questions and discuss any concerns in detail.